Greeting the guests in public area

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Greeting the guests in public area

Bài gửi  Admin on Mon Oct 08, 2012 1:29 pm

Standard

Front Office staff acknowledge guests with a smile, eye contact and nod within a distance of 10 steps. Guests who have waited for service receive an apology. Guest receive appropriate verbal greeting with a smile and eye contact within 5 steps away.

Procedure

When a Front Office staff meet a guest, in a public area, gardens etc. who is approximately 10 steps away, eye contact should always be made, with a smile and nod to acknowledge the guest’s presence.

When a guest is within 5 steps away, greet the guest with an appropriate greeting.

The staff should not wait for the guest to take the initiative, or avoid looking at the guest when passing

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