Complimentary rooms

Xem chủ đề cũ hơn Xem chủ đề mới hơn Go down

Complimentary rooms

Bài gửi  Admin on Mon Oct 08, 2012 1:41 pm

Standard

Complimentary rooms can only be approved by the General Manager, or EAM in his absence.

Procedure

1. The FO Supervisor/ Reservation Supervisor or Front Office Manager will ensure that the appropriate authorization is obtained prior to arrival.

2. Receptionist or HoD requesting a complimentary room for clients etc. must complete the “Complimentary Room Request” form, stating guest’s name, company, reason for complimentary room, arrival / departure details, room-type etc.

3. The form will be forwarded to the General Manager, who then will approve / deny the request. Only after the written approve by the General Manager the reservation will be entered into SMILE.

4. Front Office staff should treat Complimentary Room Guests as VIPs, as there are always special reasons why they are given such.

Admin
Admin

Posts : 271
Join date : 27/09/2012

Xem lý lịch thành viên http://vietnamhoteliers.forumotion.com

Về Đầu Trang Go down

Xem chủ đề cũ hơn Xem chủ đề mới hơn Về Đầu Trang


 
Permissions in this forum:
Bạn không có quyền trả lời bài viết