English for Adding Emotion to the Public Area Experience

Xem chủ đề cũ hơn Xem chủ đề mới hơn Go down

English for Adding Emotion to the Public Area Experience

Bài gửi  Admin on Fri Oct 19, 2012 1:48 pm

1. Complimenting Guests

• That’s a lovely / very nice:

– pair of earrings

– shirt / blouse / skirt / dress.

– belt / bracelet / necklace.

• You smile very nicely. / You have a lovely smile.

• I like your hair style. It’s very nice.

• Your hair looks very nice, (madam).

• You’re wearing a very nice blouse today.

• Your necklace is very nice.

• You look very handsome / beautiful today.

• I like (the colour/pattern) of your (t-shirt.)

• (I hope you don’t mind me saying, but …) You have a very nice figure.



2. Greeting and Complimenting a Couple (While They are Going to Dinner)

• Kamaghani, (Mrs. Smith / madam). Kamaghani, (Mr. Smith / sir).

• You look very beautiful today. / You look very beautiful this evening.

• I wish you a wonderful day / evening.


3. Giving Someone a Story While S/he is Waiting to Go Out

• Kamaghani, (sir / madam).

• (Hand the guest a motivating, inspiring story: ) I hope you like this story.

• I wish you a wonderful day.



4. Talking to a Guest Who Is Going Out in the Morning

• Kamaghani, (sir / madam). Did you sleep well? ... I’m glad to hear that.

• I hope you have a wonderful day!



5. Offering Service

• Kamaghani, (madam / sir). (Compliment the person: I love the colour of your blouse.)

• Did you sleep well? ... I’m glad to hear that.

• Is there anything I can do for you?

• I hope you have a wonderful day!



6. A Guest is Sitting Waiting

• Kamaghani, (sir / madam).

• Would you like a newspaper while you wait? (Give the newspaper.)

o No: I hope you have a wonderful day!



7. Checking A Guest’s Satisfaction With His/Her Stay

• Kamaghani, (sir / madam).
• Are you enjoying your stay?
• I hope you have a wonderful day / afternoon / evening / stay.



8. Checking A Guest’s Satisfaction With His/Her Visit / Lunch / Dinner

• Kamaghani, (sir / madam ladies / gentlemen / ladies and gentlemen).
• Are you enjoying your visit / lunch / dinner?
• I hope you have a wonderful day / afternoon / evening / lunch / dinner.



9. Saying That You Do Not Understand

• I’m sorry. I don’t understand. One moment, please.



10. Welcoming In-house Guests Back to the Hotel

• Welcome back, (sir / madam / Mr. Smith).

• I wish you a wonderful (day / evening / stay).



11. Public Area

• Kamaghani, (sir / madam). Are you enjoying your stay? … (I’m glad to hear that.)

• Is there anything I can do for you?

• I hope you have a wonderful (day / afternoon / stay).



Or:

• Kamaghani, Mrs. Smith. Did you sleep well? … (I’m glad to hear that.)

• (Compliment the guest: ) I like the colour of your blouse. It’s very beautiful. … (My pleasure.). I hope you have a wonderful (day / afternoon / evening / stay).



12. Presenting a Flower

• Kamaghani, madam. Are you enjoying your stay? … I’m glad to hear that.

• Here is a flower for you. Or: I hope this flower makes you happy.

• I hope you have a wonderful day.



13. Presenting an Item at a Guest’s Door

• Kamaghani, (Mrs. Smith). I hope you are well. (I’m glad to hear that.) Here is your shampoo. … (My pleasure.) …

• I hope you have a wonderful day.



14. A Guest is Checking Out

• Did you enjoy your stay? … I’m glad to hear that.

• Thank you for coming.

• I hope you have a wonderful (day / journey).



15. Questions to Ask Oneself

• Where can I create a truly memorable experience now?

• How can I create a truly memorable experience for these guests now?

• Did I create any truly memorable experiences today?



16. Delivering Luggage to a Guest’s Room

• Kamaghani, (Mrs. Smith). I hope you are well. … I’m glad / sorry to hear that. May I come in? …

• I hope your journey from (Jakarta) wasn’t too tiring. (I’m glad / sorry to hear that.)
• You have a wonderful view. I hope you enjoy it. …

• Would you kindly check your luggage? … If there’s anything else I can do for you, please let me know. I hope you have a wonderful stay.



17. Collecting Luggage from a Departing Guest’s Room

Arriving at the guest’s room to collect his/her luggage

· (Ring bell:) Housekeeping.

· (Door opens:) Kamaghani, (name). May I collect your luggage? …

Thank you.

· Did you enjoy your stay?... I’m glad to hear that. / I'm sorry to hear that.

· Are you returning home now? … What’s the weather like there now?

· When do you think you’ll come back to Jaipur?



Checking the number of bags

· (Three) bags, (name)?



Asking the guest to leave his safe door open

· Would you please leave your safe door open? ... Thank you.



Leaving the room

· Your bags will be at Reception, (name). Goodbye.

Admin
Admin

Posts : 271
Join date : 27/09/2012

Xem lý lịch thành viên http://vietnamhoteliers.forumotion.com

Về Đầu Trang Go down

Xem chủ đề cũ hơn Xem chủ đề mới hơn Về Đầu Trang


 
Permissions in this forum:
Bạn không có quyền trả lời bài viết