Essential Service English for the Doorman

Xem chủ đề cũ hơn Xem chủ đề mới hơn Go down

Essential Service English for the Doorman

Bài gửi  Admin on Fri Oct 19, 2012 1:59 pm

Section 1. When New Guests Arrive at the Palace



1.1 Greeting the guests

1.1.1 New arrivals

* Good morning, (name). Welcome to the kingdom of the Princess D’Annam.

* How are you today? ... I’m glad to hear that.

* Allow me (as you open the door or take luggage from a guest).

* We will take care of your luggage.



1.1.2 Repeat-guests

* Good morning, (name). Welcome back to the kingdom of the Princess D’Annam.

* How are you today? ... I’m glad to hear that.



1.1.3 Guests in residence

* Good morning, (Mr / Mrs / Ms (name).

* Good morning, (sir).

* Good evening, (madam).

* How was your trip to ...?

* How was your (morning)?

* Have you had a pleasant (day)?



1.2 Helping a guest get out of a car

* May I help you with (that / those)?

* (Four) items. Is that correct?

* Allow me to help you with (that / those).

* Mind your head.



1.3 Helping a guest get into a car

* May I put (this / these) in the boot?

* Would you like to put this on the (front / back) seat?

* Would you like to sit in the (front / back), (sir)?

* Mind your head.



1.4 Showing a guest to Reception (only if necessary)

* Reception is just over there, (name). I wish you a very wonderful stay with us.
* Allow me to take you to Reception, (name).

* Please follow me to Reception, (name).



1.5 Conversation on the way to Reception

* I see that you have just flown from (London). You must be very tired.

* Is this your first visit to Jaipur / India?

Yes / No: * If you need any tourist information, please ask at Reception.
* I hope you have a wonderful time.



1.6 Leaving the guests

* (To the Receptionist:) This is (Mr and Mrs (name)).

* (To the guests:) This is (name). She will take care of you now. I hope you have a wonderful stay with us. Goodbye.





Introduce the guests by name to a Receptionist. Don’t just leave them.


Section 2. Assisting Guests During Their Stay



2.1 Offering assistance

* Good morning, (Mr / Mrs / Ms (name). May I help you?

* Is there anything (else) I can do for you?



2.2 Helping a guest who wants a taxi

* I’ll call a taxi. Where would you like to go?

* Do you have the address (of where you are going) in Hindi?

No: * Please write down the address in English, and I will write it in Hindi.
* It will take about (15) minutes to get there.



2.3 Directing cars on the forecourt

* I’m sorry, (sir). Cars cannot park here.

This space is reserved.

Would you kindly move your car?

* Could you park over there, please? ... Thank you very much, (sir).

* The car park is just around the corner on the right. ... Thank you.

* Go (forwards / backwards) a little more, please ... That’s fine, (sir / madam).

* You can turn around over there, (sir / madam).

* The way out is this way.



2.4 When a guest passes by

* Good (morning), (sir / madam / (name)).



Section 3. When Guests Leave the Hotel



3.1 Saying goodbye to a departing guest

* Good morning, ( (name).). Did you have a pleasant stay? ... Good. / I’m sorry.



No: May I ask what the problem was?

* Thank you very much for staying at the Princess D’Annam, (name). I hope we can welcome you again.

* I wish you a pleasant flight. Goodbye.

* I wish you a safe journey back to (Bangkok). Goodbye.

Admin
Admin

Posts : 271
Join date : 27/09/2012

Xem lý lịch thành viên http://vietnamhoteliers.forumotion.com

Về Đầu Trang Go down

Xem chủ đề cũ hơn Xem chủ đề mới hơn Về Đầu Trang


 
Permissions in this forum:
Bạn không có quyền trả lời bài viết