Minibar Policy

Standard :

+ Check and replenish minibar items in guest-rooms daily.

Policy :

· The task of minibar fill-up in guest room is very important in hotel. It brings the convenience to guest staying in rooms. Most hotels from 3 stars upwards have minibar items fill-up.

· The number of each minibar items and which kind of minibar items set up in guest room are instructed by Management Board of hotel.

· Kinds of complimentary minibar item for guests staying in hotel are according to Board of Management’s instruction.

Example :

Normally, Minibar items set up in a guest-room are as follows:

No


Mini bar items


Unit


Quantity




Wine of smallest bottle







1


Cognac


Bottle


1

2


Whisky


Bottle


1

3


Gin


Bottle


1

4


Rémy Martin


Bottle


1




Kinds of soft drink







5


Heineken beer


Can


2

6


Tiger beer


Can


2

7


Hanoi beer


Can


2

8


Huda beer


Can


2

9


333 beer


Can


2

10


Coca cola


Can


2

11


Coke diet


Can


2

12


7 up


Can


2

13


Soda


Can


2

14


Tonic


Can


2

15


Mineral water


Bottle


2




Kinds of Snacks







16


Peanut


Bag


2

17


Cashew nut


Bag


2

18


Chocolate


Bag


2




Complimentary







19


Lipton tea bag


Bag


2

20


Coffee bag


Bag


2

21


Joy water


Bottle


2



· HSKP coordinators have to pay more attention to and control minibar items out of date in each minibar in guest rooms.

· Room Attendant has to check minibar out of date in guest rooms and pay more attention to this.



Procedures :



· Room Attendant checks the minibar in all rooms at about 9:30 am daily (Check all rooms : Vacant rooms, Occupied rooms, Expected Arrival and Expected Departure, except those with DND and Double lock rooms)

· Room Attendant checks total items being consumed in minibar and count the total amount.

· Room Attendant fills up sufficient quantity and charges minibar consumption into minibar voucher accurately.

· Floor supervisor collects the minibar voucher and forward to Front Office (Receptionist) as soon as possible.

· By noon time (12:00 am) R/A double check the minibar of all rooms which can not be entered previously.

· R/A monitors the check-out time for all non-accessible rooms in the second checking and performs the minibar checking ones being informed by receptionist.

· R/A calls the receptionist for any minibar checking which has been informed by Front Office or HSKP Office. A minibar voucher has also to be followed up afterwards.

· R/A replenishes the minibar items accordingly after room cleaning is finished.

(Form of Mini Bar Voucher)

















Mini bar voucher

No. : __________

Guest name :_________________ Room No. :_________Date :______________



Par stock


Items


Unit


Unit/price


Consumed


Amount


























































































































































Checked time :__________________ Checked by: _____________________



Guest signature : _________________